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OUR

PRIVACY POLICY

Professional Tiling Training Centre Ltd trading as Pro Trades Training Centre respects your privacy and is committed to protecting your personal information.

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This privacy policy explains how we collect, use and store your information when you contact us, complete a form, register interest in a course, book an open day visit or use our website.

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1. Who we are

Professional Tiling Training Centre Ltd trading as Pro Trades Training Centre.

Website: www.pttc.co.uk
Email: info@pttc.co.uk
Location: Basepoint, Great Marlings, Luton, LU2 8DL

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2. What information we collect

We may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Course interest

  • Preferred contact time

  • Open day booking details

  • Messages or enquiries you send to us

  • Website and advertising interaction data

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3. How we use your information

We use your information to:

  • Respond to your enquiry

  • Contact you about our courses

  • Confirm open day attendance

  • Provide course information

  • Discuss payment options

  • Follow up with you after an enquiry

  • Improve our advertising and website performance

  • Keep records of enquiries and bookings

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4. Lawful basis for using your data

We process your information because you have requested information from us, shown interest in our services, submitted a form, or asked us to contact you.

Where required, we may also rely on your consent for marketing communications.

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5. How long we keep your information

We only keep your information for as long as reasonably necessary to deal with your enquiry, manage course bookings, provide services, meet legal obligations and maintain business records.

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6. Who we share your data with

We do not sell your personal information.

We may share data with trusted service providers who help us operate our business, such as website providers, email systems, advertising platforms, CRM tools, payment providers or course administration systems.

7. Marketing

If you submit a form or request information, we may contact you about the course or open day you showed interest in.

You can ask us to stop contacting you at any time by emailing info@pttc.co.uk.

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8. Your rights

You have rights over your personal information, including the right to:

  • Request access to your data

  • Ask us to correct inaccurate data

  • Ask us to delete your data

  • Object to certain uses of your data

  • Withdraw consent where consent is used

To make a request, contact info@pttc.co.uk.

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9. Cookies and tracking

Our website may use cookies, Meta Pixel, analytics tools and similar technologies to understand website activity and improve our advertising.

You can control cookies through your browser settings.

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10. Complaints

If you are unhappy with how we handle your data, please contact us first at info@pttc.co.uk.

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

 

11. Updates to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.

Last updated: June 2026

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